Shipping policy
Shipping Policy
Processing Time All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or public holidays. During high-demand periods, processing times may be slightly longer.
Shipping Origin All orders are shipped from Austria.
Shipping Rates & Delivery Estimates
| Destination | Estimated Delivery Time |
|---|---|
| Austria | 3–5 business days |
| Europe / EU | 7–15 business days |
| Non-EU Europe | 15–20 business days |
| United States | 15–25 business days |
| Worldwide | Up to 30 business days |
Delivery times are estimates and may vary depending on the destination and local postal services. We ship via Österreichische Post for domestic deliveries; for international shipments, your package may be handed over to local carriers upon arrival in the destination country.
PO Boxes We do not ship to PO boxes. Please provide a valid street address at checkout.
Lost Shipments If your order appears to be lost, please contact us and we will do our best to resolve the situation promptly.
Delayed Shipments Shipping delays can occasionally occur due to customs, carrier issues, or high-demand periods. We appreciate your patience — if your order is significantly delayed, please reach out to us and we'll work with you to find a solution.
Contact Us For any shipping-related questions, please don't hesitate to get in touch with our team.